PRIVACY POLICY

Last updated: 11 February 2026

This Privacy Policy (“Policy”) explains how Pit Boss (“we”, “us”, “our”) collects and uses personal data when you visit or interact with this website (the “Site”).

This Policy is intended for users in the United Kingdom and is written to comply with the UK GDPR, the Data Protection Act 2018, and (where relevant) the Privacy and Electronic Communications Regulations (PECR).

If you do not agree with this Policy, please do not use the Site and do not provide personal data to us.

Who we are and how to contact us

Pit Boss
c/o Char-Broil Europe GmbH
Gasstraße 4c
D-22761 Hamburg
Germany

Email: service-eu@pitboss.com

Important note: For UK data protection purposes, Char-Broil Europe GmbH acts as the primary contact point for privacy enquiries relating to this Site.

Scope and age restriction

This Site is intended for users aged 18 or over. We do not knowingly collect personal data from children.

Personal data we collect

The personal data we collect depends on how you use the Site. We may collect:

A. Data you provide to us

Contact details (e.g., name, email address) when you contact support or submit a form
The content of your message and any information you choose to provide
If the Site offers optional account features: account identifiers and login-related information

B. Data collected automatically (online identifiers and usage data)

IP address and approximate location derived from IP
Device and browser information (type, version, language, time zone, OS)
Site usage data (pages viewed, clicks, session duration, referring URLs, timestamps)
Cookie identifiers and similar tracking technologies (see Section 8)

C. We do not ask for sensitive data

Please do not submit special category data (e.g., health, political opinions, biometric data) via the Site.

How we use your personal data and our lawful bases

We use your personal data only where we have a lawful basis under UK GDPR:

A. To respond to enquiries and provide support
Purpose: customer service, handling requests, troubleshooting
Lawful basis: legitimate interests (supporting users) and/or contract (where you request a specific service)

B. To operate, secure, and improve the Site
Purpose: analytics, performance monitoring, error logging, security and fraud prevention
Lawful basis: legitimate interests (running and protecting the Site)

C. To comply with legal obligations
Purpose: responding to lawful requests, enforcing legal rights
Lawful basis: legal obligation and/or legitimate interests

D. Marketing communications (if you opt in)
Purpose: newsletters or promotional emails (only where offered and you choose to subscribe)
Lawful basis: consent (you can withdraw at any time)

How we share your personal data

We may share personal data with:

Service providers acting on our instructions (e.g., hosting, analytics, email delivery, customer support tooling, security providers)
Professional advisers (lawyers, auditors) where necessary
Authorities where required by law or to protect rights and safety
Corporate transactions (e.g., merger, reorganisation), subject to appropriate safeguards

We do not sell personal data in the sense of providing it to third parties for money.

International transfers (outside the UK)

Because we are based in Germany and may use providers in other countries, your personal data may be processed outside the UK.

Where personal data is transferred internationally, we use appropriate safeguards, such as:

the UK International Data Transfer Agreement (IDTA) or
the UK Addendum to the EU Standard Contractual Clauses, and/or
other lawful transfer mechanisms recognised under UK GDPR.

You can request more information about safeguards by contacting us (see Section 14).

Data security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No system is 100% secure. If you believe your interaction with us is no longer secure, contact us immediately at service-eu@pitboss.com.

Cookies, analytics, and similar technologies (PECR)

A. What we use

We may use:

Strictly necessary cookies (required for core site functionality)
Analytics cookies (to understand Site usage)
Functional cookies (to remember preferences)
Marketing cookies (only if used and only with consent)

B. Consent

Where required by UK law (PECR), we will request your consent via a cookie banner before setting non-essential cookies.

C. Managing cookies

You can manage cookie preferences:

via the cookie banner / cookie settings link (if available), and/or
in your browser settings (blocking or deleting cookies)

If you disable cookies, some Site features may not function properly.

Marketing choices (opt-out)

If you receive marketing emails from us, you can opt out at any time by:

using the unsubscribe link in the email, or
emailing service-eu@pitboss.com

Administrative or service messages (e.g., support responses) are not marketing and cannot always be opted out of.

10) How long we keep your data (retention)

We keep personal data only as long as necessary for the purposes described in this Policy, including:

the nature of your request
legal and regulatory requirements
limitation periods and dispute handling

Typical examples:

Support correspondence: retained for a reasonable period to handle follow-ups and maintain service quality
Security logs: retained for a limited period appropriate for security purposes

You may request deletion where applicable (see Section 11).

11) Your UK privacy rights

Depending on the circumstances, you may have the right to:

request access to your personal data
request correction of inaccurate data
request erasure (“right to be forgotten”)
request restriction of processing
object to processing based on legitimate interests
request data portability (where processing is based on consent or contract)
withdraw consent at any time (where consent is the lawful basis)

To exercise your rights, contact service-eu@pitboss.com.
We may need to verify your identity before responding.

12) Links to third-party websites

The Site may contain links to third-party websites or embedded content. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.

13) Complaints (UK)

If you are in the UK, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

We’d appreciate the chance to resolve your concerns first—please contact us via Section 14.

14) Contact us

For privacy questions or requests: